Shipping policy

At Cool for Glass, each stained glass creation is lovingly handcrafted with care and precision. We want your purchase to arrive safely and promptly, and we're committed to providing a smooth shipping experience.

📦 Processing Times

• Made-to-order items: Please allow between 7 to 30 days for creation before dispatch depending on size and complexity of piece. Bespoke pieces may take longer as  it will include consultancy and the drawing of  plan.
• Ready-to-ship pieces: Orders are typically dispatched within 3 working days.

You'll receive a confirmation email once your order is on its way.

🌍 Shipping Locations

• UK Shipping: We offer reliable, tracked delivery across the UK via Royal Mail or courier service.

• International Shipping: NOT AVAILABLE.

💸 Shipping Rates

• Shipping costs are calculated at checkout based on item size, weight, and destination.
• Occasionally, we offer free UK shipping on selected pieces or promotions.
• We offer a local free delivery, if the delivery address falls within 15 miles of our base in Newcastle upon Tyne

📮 Packaging & Care

• All pieces are carefully wrapped and cushioned for protection. We try to reuse packaging whenever possible.
  

🕒 Estimated Delivery Times

Region	Estimated Time
UK	3–5 working days
Europe	N/a
International	N/a

Please note: Delivery times may vary during holidays or due to carrier delays.

🧾 Tracking & Updates

All orders include tracking information. You’ll receive a link to follow your parcel’s journey the moment it leaves the studio.

📬 Lost or Damaged Parcels

If your item arrives damaged or goes missing, please contact us within 7 days of delivery. We'll work quickly to resolve the issue—either through a replacement (if available) or a refund.

🔁 Returns & Exchanges

At Cool for Glass, we want you to love your piece as much as we loved creating it.

🤝 Returns

• Eligible items can be returned within 14 days of delivery.
• Items must be unused, in original packaging, and returned safely to avoid damage in transit.
• Unfortunately, we cannot accept returns on custom or made-to-order items, unless they arrive faulty or damaged.

🔄 Exchanges

• Need to exchange a ready-made item? Reach out within 14 days of delivery, and we’ll happily arrange it if stock allows.

   

• 🧾 How to Start a Return

  Please contact us at Coolforglass@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

  Return shipping costs are the responsibility of the customer unless the item is faulty.

   

  💌 A Personal Note from Debbie

  Cool for Glass is more than a shop—it’s my studio for storytelling in stained glass. Every Sycamore Gap, lighthouse, and array of colour is carefully crafted using traditional techniques and sustainable practices. Your piece is wrapped in reused packaging when possible, not just to protect it, but because I believe beauty and responsibility should go hand-in-hand.

  Thank you for supporting independent artistry—you’re keeping craftsmanship alive.